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#144989 10/28/09 03:25 PM
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ffej010 Offline OP
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Recently installed a CICS 7.1 with a single CI trunk card. Everything went smoothly and calls were working fine (incoming and outgoing) and then all of a sudden incoming calls were not ringing on the phones. When a call would come in, the line indicator on the phones would light up, but it would not ring. If I pressed the line button, it would say "Line in Use." Outgoing calls worked fine. I dialed in w/ my cell, and after the first ring, something would pick up the line and I could hear what seemed like a secondary dial tone. I wasn't sure what was going on, as it only appeared on lines that were set to Appear & Ring. Lines that were set to Appear Only, I could call that line and pick it up w/o a problem. I started digging into programming, and the only difference that I noted, was that under Trunk/Line Data of Lines programming, there was a section that said "Answer Mode" and it was set to Auto. This only appeared for the lines that were set for Appear & Ring. The Appear Only line did not have this setting. This was the only difference (other than line appearance setting) that I could distinguish between the lines. So the lines that were not working correctly, I set their Answer Mode to Manual, and then all of a sudden everything was working correctly.

I looked up in my Nortel documentation, but I cannot find a clear description of what Answer Mode is or why it would be used. Can anyone tell me what this feature is and what it would be used for?

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#144990 10/28/09 04:06 PM
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Check to see if the lines somehow got programmed as Auto answer DISA lines.


Thanks
#144991 10/28/09 04:18 PM
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ffej010 Offline OP
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Thanks for the reply. I don't believe that they are. Don't recall seeing that in programming, and I've went thru the whole setup multiple times. I will just leave it in manual answer mode, as everything is working just as it should. Just curious what answer mode is and what its intended purpose would be.

#144992 10/28/09 04:22 PM
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As MP said its for DISA. Direct Inward System Access. It enables you to dial directly to a set from an outside line. Usually its only used on a single line. Theres also other programing involved with this.

#144993 10/29/09 10:14 AM
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ffej010 Offline OP
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Ok. That is the information I was looking for. Thank you.


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