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Joined: Dec 2007
Posts: 60
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OP
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Joined: Dec 2007
Posts: 60 |
It is kind of wierd in call pilot after hours the AA picks up one of the options to forward to a outside line. Well when you press that option it says "says please hold" and then you hear MOH but then after about ten seconds Your call is drop. Any thing will help as dont know to much about nortel
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Joined: Sep 2009
Posts: 66
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Joined: Sep 2009
Posts: 66 |
Your going to have to get into Call Pilot App Builder and see where that option is routing to, sounds like there was a change on the switch side but never in Call Pilot
OLD ROLMEN WORKING ON NORTELS AND AVAYA
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Joined: Dec 2007
Posts: 60
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OP
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Joined: Dec 2007
Posts: 60 |
ok I get into the app and its option one is going to the right number with a 9 in front of it
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Joined: Feb 2007
Posts: 99
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Joined: Feb 2007
Posts: 99 |
Have there been any changes lately (system, call pilot, or service provider)?
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Joined: Dec 2007
Posts: 60
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OP
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Joined: Dec 2007
Posts: 60 |
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Joined: Feb 2007
Posts: 99
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Joined: Feb 2007
Posts: 99 |
I need a little more info. Is the system using a dtm or ctm trunk? Is the system on that new T1?
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Joined: Dec 2007
Posts: 60
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Joined: Dec 2007
Posts: 60 |
yes the system is using that new t1
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