Business Phone Systems

AtcomCloud Online Store
Previous Thread
Next Thread
Print Thread
Rate Thread
#145152 11/17/09 04:00 PM
Joined: Jun 2006
Posts: 8,726
Likes: 2
Moderator-Nortel, Computers, General
*****
OP Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,726
Likes: 2
I have a Mod 8x24 DR5 or 5.1 (can't remember which) with a Flash 4 that is having an issue with answering for line 5, where I was told it wouldn't answer. (All other lines are answered properly)

I've had this issue before on another Flash, so I had the system coordinator change it to not answer, release, then go back in and change it back to answer. It worked on the other system, but this time it didn't change anything. I then had him reboot the Flash. Now it rings 12 times, then answers on line 5. If you call right back within a couple of minutes it will pickup after 2 rings like it should, next time 12 again.

I'll call back tomorrow am to get him to check the number of rings but I know that it was set for 2, like the other lines.

Failing that, I'll have to go back into Montreal tomorrow to change out the unit or s/w.

I don't know what's worst, the 2 hour drive to Montreal or the actual driving IN Montreal...I was right there today to install another phone. Do you think they could have told me about it THEN?

Any thoughts?


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Atcom VoIP Demo
VoIP Demo
#145153 11/17/09 07:14 PM
Joined: Oct 2005
Posts: 4,685
Likes: 4
Member
Offline
Member
Joined: Oct 2005
Posts: 4,685
Likes: 4
Is this the same system you are having trouble with the M7208?


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
#145154 11/18/09 03:29 AM
Joined: Jun 2006
Posts: 8,726
Likes: 2
Moderator-Nortel, Computers, General
*****
OP Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,726
Likes: 2
In this case yes, but originally that M7208 was tried on another system, so I doubt that it is related.

If I have to return to Montreal, I'll test the voltage on the port(s) & compare it with this one. I'll also try it on the CICS that I use here at the office. If it works here, not a big deal....as in no great loss. Just curious though....


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
#145155 11/18/09 02:13 PM
Joined: Jun 2006
Posts: 8,726
Likes: 2
Moderator-Nortel, Computers, General
*****
OP Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,726
Likes: 2
Problem solved! The number of rings was at 12, not 2 like it should have been. Who changed it, or how it was changed, I don't know, but we got it changed back and saved a trip to Mtl... :db:


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
#145156 11/18/09 03:53 PM
Joined: Oct 2005
Posts: 4,685
Likes: 4
Member
Offline
Member
Joined: Oct 2005
Posts: 4,685
Likes: 4
probably a typo.

clap


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990

Moderated by  MooreTel, NTlayoff 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,687
Posts636,178
Members49,607
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
BACKACRE, carlbdc, kestrielias1, Kevin-MI, Rcaman, Revertingcall, sc backacre
Newest Members
Uranium-235, grahamw, Motel6Guy, JustAGuy, Dialtony
49,606 Registered Users
Top Posters(30 Days)
Toner 12
Yoda 9
dexman 6
Who's Online Now
3 members (grahamw, AGITELCHILE, Carl Navarro), 70 guests, and 32 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems & VoIP | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5