Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#145168 11/19/09 09:12 AM
Joined: Dec 2007
Posts: 114
Member
OP Offline
Member
Joined: Dec 2007
Posts: 114
I recieved a call from a customer with a CICS with a Call Pilot. They claim that every now and then, a caller calls in and gets a "beep beep" tone. They had the lines checked and the phone company claims the lines are fine and it's a system issue. I have never heard of anyone getting a "beep beep" tone when they call in. Has anyone else ever run into this? Thanks in advance

Atcom VoIP Demo
VoIP Demo
#145169 11/19/09 09:16 AM
Joined: Aug 2002
Posts: 1,017
Likes: 1
Member
Offline
Member
Joined: Aug 2002
Posts: 1,017
Likes: 1
do you mean like the tones when there are tones on hold?

#145170 11/19/09 09:19 AM
Joined: Dec 2007
Posts: 114
Member
OP Offline
Member
Joined: Dec 2007
Posts: 114
That could be. They just told me "beep beep". They do have a music on hold device, so I doubt it would give a on hold beep.

#145171 11/19/09 09:35 AM
Joined: Feb 2005
Posts: 1,610
Member
Online Content
Member
Joined: Feb 2005
Posts: 1,610
Suggest you call in yourself then describe it.
Would hate troubleshooting false info.

Does so far sound like lines going on hold.

My first guess if not hold would be the IRAD has been told to answer one of the lines or they have a device such as modem or fax on the ATA which has lines assigned to ring at that DN.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




#145172 11/19/09 09:46 AM
Joined: Dec 2007
Posts: 114
Member
OP Offline
Member
Joined: Dec 2007
Posts: 114
I've tried to call, but it works fine when I call in. I hate these sporadic problems because they never seem to happen when I try to recreate them. I was thinking of the IRAD myself, but why all of a sudden would it start happening? I guess I'll be making a service call! Thanks for the input.

#145173 11/19/09 09:47 AM
Joined: Dec 2003
Posts: 2,086
Moderator-Nortel
Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
Like jsaad said, it is probably on hold TONES.
Check the programming.

What can happen is the user is not paying attention. They want to make a call out and so they pick up the handset, then press a line button that is not is use and make their phone call.
What they are not paying attention to, is that there was a call coming in ringing on their phone that they did not want to answer.
When they picked up the hanset BEFORE hitting the line button to make their own call, they actually answered the call then put it on hold.
Therefore they immediately hear "BEEP-BEEP".


If CON is the opposite of PRO
Then what is the opposite of Progress?

Moderated by  MooreTel, NTlayoff 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,739
Posts636,410
Members49,618
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
CapeTownCraig, David S McCullough, Deshmukh_San
Newest Members
Homer Domer, Lane, AMS Technology C, Chrontel, RonZ1971
49,617 Registered Users
Top Posters(30 Days)
jsaad 7
Toner 7
Who's Online Now
0 members (), 23 guests, and 11 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5