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Nortel Call Pilot Question
#145714 02/01/10 04:22 PM
Joined: Aug 2009
Posts: 7
OP Offline
Joined: Aug 2009
Posts: 7
How do I turn off the Call Pilot "voice" meaning...

I have my main greeting - "thank you for calling ABC company if you know your parties extension you can dial it anytime - to listen to this message and our options in spanish please press 1"

Now my ??? is - if no one presses 1 or anything the call pilot female voice comes on and says "Using the dial pad please enter the extension you wish to call, press # for the company directory, to leave a message press *, to reach the operator press 0"

In programming how do I turn that off, my customer does not want to hear the Nortel call Pilot female voice.

Any suggestions would be great.

Thank you.

Tampa Voip Systems
Nortel Equipment and Telephones
Re: Nortel Call Pilot Question
#145715 02/01/10 04:52 PM
Joined: Oct 2005
Posts: 4,681
Joined: Oct 2005
Posts: 4,681
You have not recorded your greeting correctly. You have put all of your greeting in a company greeting. This is not the way to set up a Nortel voice.

The greeting should be split between a company greeting and a table instruction or a CCR. Without a table or CCr recorded, you will get the canned instructions from Norstar Nora.

I suggeset you take the time to read the CP setup and operation manual.

TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
Re: Nortel Call Pilot Question
#145716 02/04/10 01:24 AM
Joined: Nov 2009
Posts: 21
Joined: Nov 2009
Posts: 21
Everything can be customized in Callpilot,, the prompt which u r getting doesn't seem to be right.

R u using an Callpilot application builder to build application ?

Moderated by  MooreTel, NTlayoff, Z-man 

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