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Joined: Aug 2009
Posts: 7
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OP
Member
Joined: Aug 2009
Posts: 7 |
How do I turn off the Call Pilot "voice" meaning...
I have my main greeting - "thank you for calling ABC company if you know your parties extension you can dial it anytime - to listen to this message and our options in spanish please press 1"
Now my ??? is - if no one presses 1 or anything the call pilot female voice comes on and says "Using the dial pad please enter the extension you wish to call, press # for the company directory, to leave a message press *, to reach the operator press 0"
In programming how do I turn that off, my customer does not want to hear the Nortel call Pilot female voice.
Any suggestions would be great.
Thank you.
Tampa Voip Systems
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Nortel Phone System Service in Canada
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
You have not recorded your greeting correctly. You have put all of your greeting in a company greeting. This is not the way to set up a Nortel voice.
The greeting should be split between a company greeting and a table instruction or a CCR. Without a table or CCr recorded, you will get the canned instructions from Norstar Nora.
I suggeset you take the time to read the CP setup and operation manual.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Nov 2009
Posts: 21
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Joined: Nov 2009
Posts: 21 |
Everything can be customized in Callpilot,, the prompt which u r getting doesn't seem to be right.
R u using an Callpilot application builder to build application ?
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