sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems How to do a conference with drop out MICS

I have a customer that is trying to do a CO to CO transfer. He has the first call puts it on hold. Places the second call and presses conference. Then he presses transfer and it says transfer not allowed. What is missing. Conference Conference and then transfer? Thanks.

I don't have a user guide in front of me but I thought the sequence was take a call or make a call, hit conference, dial the number, when the second party answers hit the conference button again to tie them together.

Leave out the transfer and instead press the held line. That will tie up both lines and make sure you have Disconnect Supervision on the system.

By "Drop out", if you mean that YOU want to leave the other two & free up your lines, you need Centrex lines.

Correct I want to basically do a Co to CO transfer with the internal party leaving the call. Leaving the to outside parties tied together. I tried per the docs but it doesn't allow me to drop out of the call. The last step per the docs it to press F70 and hangup. But at that point it says transfer not allowed.

You have the correct proceedure. DS must yes on the lines to leave the conference.

I'm attempting similarly the same thing, and I can successfully complete it using Norstar Remote Set Tool for the same system I'm testing, but at the actually location it does not work.

I want to complete a 3-way conference then release myself but keep the two outside parties connected, which would (yes, I know) keep two lines in use until those parties disconnect.

1) Answer incoming call
2) press Intercom-9 to make second call (places first call on hold)
3) press Feature-3 (CONF) screen prompts to select held line
4) completes conf, all three parties connected, and two lines in use. LineA that the call came in on and LineB that was used to make the outbound call.

Using remote set tools, screen displays the two lines that are conferenced together plus TRANSFER associated with soft button. When attempting onsite TRANSFER does not appear on the T7316 phones.

Set needs to have redirect enabled and DS for the lines turned on.

Test by transferring 2 people locale in office. Make the first call then hit transfer button. If the system is configured correctly you should get a dial tone on the intercom. Place the 2nd call via the intercom. You then can hang-up when you want to or hit the transfer button again.
Second the system by default has trunk to trunk transfer disabled because of security for toll fraud.
I.e. you want to have 3 intercom lines available. I normally assign 4 intercom lines to the phone that sets-up conference calls or the operator.

Under capabilities, redirect is marked Y. Is there a specific area wthin Norstar programming for turning on DS for lines, other than DS that is provided by the local telco?

The procedures that I mentioned in my last posting work when using Norstar Remote Set tools ext 243. Any other reason why it does not work from other extensions on site?

If the system has trunk to trunk transfer disabled, why would it allow Norstar Remote set tools to perform this transfer? If it is disabled, can it be enabled?

I was able to successfully perform a "blind" transfer by the following

1) CallerB answers incoming call from CallerA
2) CallerB enters Feature 70 (puts CallerA on hold)
3) CallerB makes second call to CallerC
4) CallerB announces transfer of call to CallerC
5) CallerB enters Feature 70
6) CallerB removed from call, CallerA and CallerC continue on call.

Note, this does not allow a "warm" transfer that the conference with transfer allows.

Avonderl great questions. first lets make sure we are talking about the same feature. there have been two feature being referenced Co to CO or trunk to trunk transfer and conference calling. Remote set tools is a 3rd type of program not a feature code. therefore doesn't follow same rules as feature codes. to allow trunk to trunk transfer go to set capabilities and check redirect. F70 is the transfer code. at this point as stated in my last posting you should get a dial tone on the intercom. make the call and you can do a warm transfer or a cold transfer at his point. by hitting the transfer button when you are ready. all of these steps can be done in house to make sure the trunk to trunk transfer is enabled.