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Joined: Feb 2010
Posts: 1
Member
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Member
Joined: Feb 2010
Posts: 1 |
Hey everyone - I have a CICS that started having problems recently. There are three incoming lines and they all do the same thing. When you call in the you have two short abbreviated rings, you can see the line indicator light up for both rings, and then it goes off hook. The voice mail does not pick up it just goes off hook. I have unplugged the VM and the problem still occurs. I have also checked all handsets for a possible stuck button causing the pick up. I have disconnected the lines from the KSU and they work fine when not connected. Any suggestions?
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
 to the board If they're working before the KSU as you say, I'd swap out the trunk card, then go from there.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Feb 2006
Posts: 598
Member
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Member
Joined: Feb 2006
Posts: 598 |
I will bet it is a CLID card...... As Dave says change out the card......If it is a bad line card, check your ring voltages,,, I will bet they are out of spec...
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
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