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Joined: Feb 2006
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got a nortel system with call pilot after 4 rings instead of auto attendant comming on call goes directly to a mailbox user . Booted system calls went back to auto attendant message thought every thing was Ok now a month later calls after 4 rings are going back to same mailbox your thoughts thanks
Danny
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Check that extension's CFB & CFNA settings.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Oct 2005
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Always the same ext? Does that phone ring on incoming calls? Is user using DND?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Feb 2006
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always same ext yes ext rings on incomming calls\
Danny
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Joined: Mar 2006
Posts: 193
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Sounds like the RNA is set lower for that extension than than answer lines setting.
Chris
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Joined: Oct 2005
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Originally posted by maine phone man:
always same ext yes ext rings on incomming calls\ Make sure this phone does not have CFB set and he/she never uses DND.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Feb 2007
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If DND then will go into MB right away. I would check number of rings for Incoming calls in the Table to make sure it is not the same 4 rings. make it 3 or do CFNA to 6. And I agree on CFB setting to be checked.
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Joined: Feb 2006
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Originally posted by maine phone man:
got a nortel system with call pilot after 4 rings instead of auto attendant comming on call goes directly to a mailbox user . It rings 4 times so CFB does not apply. The newer softwares allow you match the AA number of rings and the CFNA and the table takes the call before the mailbox does. As Vad has said, if you lower the rings in the table to 3 and leave CFNA to 4, it has to go to the AA.....
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
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