sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems BCM 400 Hotline No Dial tone

BCM 400 with PRI in BlocA in a hospital, T7000 in patients waiting area so they can dial for a Taxi etc. Restricted to local calls only.
I set up the extension as a Hotline with External/Routing Table/9 so that patients can dial a number without having to press a 9 first, this works but when you pick up the phone all you get is silence, second dial tone is set in the routing table and it works on all the other phones but not the Hotline.
I tried setting the prime line to intercom or none (the only two options available) but no difference.
Help!

Try changing the 9 to a pause. I think the hotline already gives you the line out by default no need for the access code.

Hi Wendelspanswick,

In hotline concept if you program any particular number then if anyone picks the phone call will be placed only to that particular number.

In this setup clients from patients waiting area required a local outgoing access without dialing 9.
In this case instead of configuring a hotline why can't u try configuring a direct trunk line access to that phone. So if somebody picks up the phone they will get the trunk line dialtone and they can dial the local numbers.