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Joined: Mar 2005
Posts: 245
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Member
Joined: Mar 2005
Posts: 245 |
Customer has 2 digit extensions on a 7.0 CICS with 3.0 CP100.
They have the AA answer the calls and they use a greeting announcing the department extension numbers in the greeting. They don't use CCR. Starting a couple of weeks ago, ext 22 reported some calls not getting through. Testing the incoming calls I have discovered 70% of the time of you dial 22 or 33 during the announcement, it says 'invalid extension'. All the other extension routing works fine. I powered the CP down with no effect, it doesn't matter which line is receiving the the incoming call, I disabled and enabled the port for the CP, I disabled and enabled the port for 22, I also found out after it fails, if you dial say, 224, 223, 225, it sends you to 24, 23, 25, etc. I swapped the phone out at 22 and also did a DN change between 22 and 21, to see if it may have been the system port, with the same percentage of failure to 22 and 33.
NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint
"If I had known it would turn out like this, I would have become a locksmith"
Albert Einstein
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Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Check touch tone gate. It might be set to to 2.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Mar 2005
Posts: 245
Member
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Member
Joined: Mar 2005
Posts: 245 |
NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint
"If I had known it would turn out like this, I would have become a locksmith"
Albert Einstein
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Joined: Sep 2007
Posts: 26
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Member
Joined: Sep 2007
Posts: 26 |
you need to go to 3 digit on the CP100 not 2
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