BCM 200 3.7 i2004

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BCM 200 3.7 i2004 #146530 04/20/10 09:29 AM
Joined: Feb 2017 Posts: 55 Baltimore, MD Commshark Member
Commshark Member Joined: Feb 2017 Posts: 55 Baltimore, MD	I have a customer that was running an IP Phone at their home location. Internet service at the main office was verizon and the phone in the home office was running off a static ip. My customer decides to switch to comcast internet. I go on site to switch to the new static and subnet for the system and put in the new static for the ip phone the phone wont sync with the BCM Is there anything I'm missing? www.commshark.com

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Re: BCM 200 3.7 i2004 #146531 04/20/10 09:56 AM
Joined: Mar 2002 Posts: 3,630 Denver Z-man Moderator-Avaya, Nortel
Z-man Moderator-Avaya, Nortel Joined: Mar 2002 Posts: 3,630 Denver	are you doing VPN to the office? Z-man Avaya SME Authorized Partner www.omniofficetech.com

Re: BCM 200 3.7 i2004 #146532 04/20/10 10:23 AM
Joined: Feb 2017 Posts: 55 Baltimore, MD Commshark Member
Commshark Member Joined: Feb 2017 Posts: 55 Baltimore, MD	No VPN as of yet, There are plans to install one but the phone was running on over the public with Verizon www.commshark.com

Re: BCM 200 3.7 i2004 #146533 04/21/10 02:52 AM
Joined: Feb 2007 Posts: 2,473 new york, new jersey vad60 Member
vad60 Member Joined: Feb 2007 Posts: 2,473 new york, new jersey	You have to do VPN. There is no SIP availability on BCM yet.

Re: BCM 200 3.7 i2004 #146534 04/21/10 05:35 AM
Joined: Aug 2004 Posts: 1,737 Likes: 49 Calgary, AB, Canada Toner Admin
Toner Admin Joined: Aug 2004 Posts: 1,737 Likes: 49 Calgary, AB, Canada	You have to do VPN unless both the BCM and the phone have public addresses (NOT RECOMMENDED). Did you remember to change the default gateway in the BCM? Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!

Re: BCM 200 3.7 i2004 #146535 04/21/10 10:04 AM
Joined: Feb 2017 Posts: 55 Baltimore, MD Commshark Member
Commshark Member Joined: Feb 2017 Posts: 55 Baltimore, MD	The BCM does have it's own static ip and I put that same IP into the phone. The phone has been working for nearly 2 years with the other ISP. The only thing that changed is the carrier so I just changed the ip info. I did change the default gateway to the new one that was supplied by the ISP Thanks www.commshark.com

Re: BCM 200 3.7 i2004 #146536 04/21/10 12:13 PM
Joined: Aug 2004 Posts: 1,737 Likes: 49 Calgary, AB, Canada Toner Admin
Toner Admin Joined: Aug 2004 Posts: 1,737 Likes: 49 Calgary, AB, Canada	It's got to be a setting in the BCM itself - published IP, etc... Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!

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