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Joined: Sep 2006
Posts: 79
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Joined: Sep 2006
Posts: 79 |
Have a customer with a CICS running 6.1 and equipped with a CI Trunk Card. Customer ordered Caller ID from the Telco and we were asked to go in and program it on the required sets. Under "Terminals&Sets;Telco features", the "Caller ID Set" prompt is not there, so we are unable to activate it on any set.
Have tried a reboot and we have swapped CI Cards. The prompt is still not there. We are thinking a corrupt feature Card.
Comments?
"The difficult we do immediately. The impossible takes a little longer"
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Nortel Phone System Service in Canada
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Joined: Jun 2005
Posts: 2,256
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If you don't see it in the programming I would check the software.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Verify it is 6.1
Also you may not be in the installer level of programming.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
Also - you will not find it on an extension unless that ext has a line RINGing on the set.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Sep 2006
Posts: 79
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Thx for the help folks. Turns out, we were fed some incorrect info. Flash Voice Mail was set to AA and answering all incoming calls on 1st ring, therefore no set was assigned to ring, hence no prompt.
Thx again.
"The difficult we do immediately. The impossible takes a little longer"
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Joined: Sep 2006
Posts: 79
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Joined: Sep 2006
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I meant CallPilot not Flash............
"The difficult we do immediately. The impossible takes a little longer"
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