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Joined: May 2005
Posts: 1,006
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Member
Joined: May 2005
Posts: 1,006 |
One person cannot retrieve their voice mail. It says see administrator. Any ideas?
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Try resetting their password.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jul 2010
Posts: 8
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Member
Joined: Jul 2010
Posts: 8 |
Make sure call forward is set to VM DN in Norstar Telephone set programming. (Under capabilities)
Make sure mailbox set up in Flash programming and that the mailbox has been initialized by at least recording the name in mailbox. Good Luck.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Call forward doesn't have to be set as it will work automatically and if the MB wasn't initialized, she wouldn't have messages anyway.The issue reported by the OP was that the user couldn't "retrieve" their messages.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jul 2010
Posts: 8
Member
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Member
Joined: Jul 2010
Posts: 8 |
Sorry I can't read...thought it said receive vm not retrieve.
password reset should do it.
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