sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Can't invoke Skillset 1...what'd I do?

System = MICS w/PRI and CallPilot 150 w/CallCenter installed.

I was attempting to make changes to a clients system today. CallCenter had been previously installed (by me) and was working fine...until I tried to make some changes (experimented with Hunt Groups in order to get Silent Monitor working).

Now, calls ring in then go to voicemail. Skillset 1 doesn't answer (set for "0" rings).

I put everything back the way it was, but must have missed something. Double-checked everything. Can't figure it out.

Do hunt group settings conflict with CallCenter? Any ideas are appreciated. Will be re-reading the manual this weekend.

:confused: :shrug:

In the Line Properties of the AA, you must choose "Contact Center" and then "Skillset 1". The other choice instead of Contact Center is Auto Attendant. If you're set at AA, could this be sending your incoming calls to vm?

Jim

That hasn't changed. Still scratching my head over this one. I either missed something or the software is defective. Re-booted both system & CP twice already.

:confused:

Not sure this pertains but is the PRI set to Auto answer or manual?

Haven't changed anything in the PRI field(s).

Update for others searching this issue in the future:

Apparently, you cannot have a set plugged in to the same DN of the Skillset. In this case, I initially issued DN 222 to Skillset 1 as there was no phone plugged in to 222. The other day (same time this problem started), I had added a phone to use as an auxillary ringer. That set was 222. Plugging in a set to that port killed the Skillset functionality.