sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Nortel HELP!!!!!

HI everyone, I hope you can help me. I really screwed up this time. My boss asked if I could try and re-route the messages to the secratery. There is a main phone in the lobby, then 5 others in different offices. The secratary is complaining that the general messages are showing up on her phone. How do I get the general messages to go back to the main phone in the lobby? Also, there is one phone in the office where line 1 is non exsistant. When I try to use line 1 it tells me "denied in Admin". How do I fix? PLEASE HELP. I think my job is on the line if I dont fix this problem, hes really mad!

Sounds like the secretary should be talking to the boss. He got what he asked for.

By undoing what you did. You might want to consider getting an installer in there before it gets any worse.

The line has to be "assigned" to that phone. You need "Installer" access. If you don't have it, call one in.

He can fix BOTH problems at the same time

Yeah I agree. In listening to the "description" of the problem, the person working on this norstar or bcm system now needs some help from an expert.

lucky for you, nortel techs are plentiful. Don't be afraid to tell your boss you are in over your head