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Joined: Jun 2005
Posts: 63
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Joined: Jun 2005
Posts: 63 |
Client wants to be able to manually answer calls on 221, and forward to the AA on busy/no answer. 221 has 3 CO lines, all ring and appear on this set. If 221 is busy on an incoming call, it forwards a second incoming call to 221 V mailbox instead of the AA.
Should I delete the V Mailbox for 221 and have 221 user use the general mailbox instead? Or would setting up a phantom mailbox (no associated extension) be a better solution?
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Joined: May 2007
Posts: 231
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Member
Joined: May 2007
Posts: 231 |
think u need to set up aa to pick up after x rings..cant fna/fbusy to aa
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Joined: Jun 2005
Posts: 63
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Member
Joined: Jun 2005
Posts: 63 |
The AA is currently set to answer after 4 rings, which it does, but if 221 is busy, additional incoming calls go directly to the 221 voicemail box rather than the AA.
I'm thinking I need to get rid of forwarding on busy.
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Joined: May 2007
Posts: 231
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Member
Joined: May 2007
Posts: 231 |
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