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#147549 09/16/10 10:02 AM
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I have a customer that has phones in public areas and they would like to route 911 calls from those phones to a manned answering position. This is a mental hospital and apparently they are having a problem with the patients calling 911. Any suggestions?


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Paul
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#147550 09/16/10 10:50 AM
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What type of system? How many digits in the extensions?


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Dave. (CTUB) Canadian Techs Use Bix!
#147551 09/24/10 02:58 PM
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MICS 7.0 XC with PRI, 3 digits.


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Paul
#147552 09/24/10 04:11 PM
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Off hand maybe through routing but I doubt it. I don't remember you being able to route a call to an internal number.

Suggestions:

a) Why not restrict 911 from the patient's phones? Just leave it available for office staff, nurses, etc, maybe with a COS.

b) designate a internal speed dial button on each phone marked clearly as 911, but send it to the extension that you want

c) a combination of "a" & "b". Restrict the "Exterior 911" (staff can use a COS password bypass) AND use an internal speed dial button.

If the patients press the "911" button, it'll do what you want.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!

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