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Joined: Aug 2005
Posts: 215
Member
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Member
Joined: Aug 2005
Posts: 215 |
I have a customer with BCM400 4.0 the incoming lines are Flexgrow w/ DID's. I have the DID's setup as target lines and working just fine (ring desk then rolls to users mailbox). However the main line using target line 267 rings to 3 phones during the day (BCM monitor shows all incoming calls start to ring on line 061). I have AA configured, tables and CCR tree built. The call will not roll to the AA with the line set as Auto Answer (for DID's to work); if I change to manual answer incoming calls roll into AA however the DID calls will only ring to the main reception phone.
Lines configuration:
Lines->Active Physical Line-> 061-084-> Trunk Type: E&M ->Answer Mode: Auto
Lines-> Target-> Line 267 (main)-> type: public ->pub/ priv received #: XXXX->
What do I need to change to allow the incoming main number to roll to AA instead of the general delivery mailbox while still being able to utilize the DID's?
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Joined: Feb 2007
Posts: 2,473
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Member
Joined: Feb 2007
Posts: 2,473 |
Make sure in your Table Line 267 programmed to Answer (AA) number of rings 0.
For target line 267 after received digits set up Prime to be a VM DN.
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