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Joined: Aug 2006
Posts: 65
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Joined: Aug 2006
Posts: 65 |
I have a MICS 5.0 and a NAM 4.0. Simple install. 4 phones 1 line. All phones ring on incoming call but ext. 223 fwd's to vm after 4 ring. I want it to go to the VM box of 223. But when I call it it fwd's but to a generic greeting. It says if you know the ext of the person you want to reach please dial it now, for the company directory press #, or to leave a message press *. Any ideas. Thanks.
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
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MB 223 has not been set up, or it's not initialized.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Aug 2006
Posts: 65
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Posts: 65 |
Mailbox has been initialized.
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Joined: Mar 2005
Posts: 18
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Posts: 18 |
Sounds like the AA is answering. Set line 001 ans to no. Call fwd 223 to vm (capabilities) and set for 4 rings. Make sure no lower DNs are forwarded (221 or 222).
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Joined: Aug 2006
Posts: 65
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Have done all of that prior to posting. Double checked and everything is set up correctly. Defaulted the System and still the same. Any help would be appreciated. Thanks.
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Joined: Mar 2004
Posts: 253
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what class of service are you using? are you calling 223 internally or from the outside? cause it sure does sound like what jkinkler said. the aa and the mbox are set for the same amount of rings. also check if mbox 223 is asigned to ext 223. Moore could be right too.
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Joined: Feb 2007
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NAM has to be minimum Rel. 4.1 othervise no complete Integration.
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Joined: Feb 2005
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No 4.0 is ok on 5.0, 4.1 is required on KSU 6.0 and up.
Try F983/Login/ and press 4 and make sure vmail is turned on.
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Joined: Aug 2006
Posts: 65
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Here is the greeting I get everytime a call. Using the dial pad please enter the Ext. you wish to call, to use the directory press #, to leave a message press *, to reach an operator press 0. No matter what I do that is what I get. 1 question is I have had this work in the past on a DID, but will this work on a loopstart line. I just want line 1 to call fwd to mailbox 223 after 4 rings. Thanks.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Originally posted by jkinkler:
Sounds like the AA is answering. Set line 001 ans to no. Call fwd 223 to vm (capabilities) and set for 4 rings. Make sure no lower DNs are forwarded (221 or 222). Have you tried this?????
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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