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Joined: Jun 2005
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It's been a really long week and the toping for the day was a simple couple changes to a customer's Call Pilot. CCR tree is as follows. 1=menu, 2, 3 & 4=Xfer to extensions. Under 1 (menu) I have 11 through 14 as transfer to outside phone numbers. Should be very simple right? Options 2-4 are working as they should. Option 1 is set up as a menu with message recorded and then the extensions as above using Xfer, outside number, pool 1 and the phone number. When I press 1 during the main greeting I get "exiting the system, goodbye" after a pause. For the life of me I can not think of what I am missing. I have done this before and have never had a problem. Anyone have any ideas??
Thanks in advance.
Stephie
Do the job right the first time.
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Joined: Jun 2005
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Did you double check the pool you are using? What string are you using? Have you tried with the 9, and without?
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Joined: Dec 2003
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Former Moderator-Nortel
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Former Moderator-Nortel
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You didn't say what software version for CICS or MICS. But I will assume you have the correct version.
First - delete all pool codes & External Code. Then set up destination and Routes. Use Route with NO line/pool#.
If CON is the opposite of PRO Then what is the opposite of Progress?
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Joined: Mar 2004
Posts: 253
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Sometimes ccr trees never work like their supposed to. Doesnt sound like a pool code problem. Looks like she doesnt even get to that point. Did you try to recreate the tree or try setting up a whole different one. I had this happen before and thats what I had to do. I know its pain recording everything especially when the person who records it tend to giggle alot.do a test run first.
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Joined: Jun 2005
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Also. are you using laptop or set programming? If you are going through the set, make sure you disable the tree to make changes, the re-enable.
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Joined: Jun 2005
Posts: 370
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Thanks for the replies. So far I have tried to set this up on 3 differnet CCR's. I have also set these up using the telephone admin and laptop. Locg, you are right, I do not even get to the menu so it can play their menu prompts so callers even know what to press. Again, I have press 1 for menu, 2 for ext., 3 for ext., & 4 for ext.. 2,3 & 4 work fine with no trouble but when you press 1 there is a few second pause (time out) and is says "exiting the system". Sorry to say, I am not sure what software is in CP or the MICS but I would not think it would matter for a simple menu. Also, I should add that there is nothing that prompts me saying imcomplete tree. Thanks again for the replies so far. Stephie 
Do the job right the first time.
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
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I may reading this all wrong, but isn't "0" the main menu, not "1"?
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Feb 2005
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-When you go to edit Path 1 is your greeting still there? -Did you set the Path to DISC rather than HOME? -Do you have other options within Path 1, in otherwords do you ask people to press further single digits?
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Joined: Jun 2005
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Sounds like she may need to record the menu prompts for option 1. Then path 1 breaks out to the transfer options 1.1, 1.2, 1.3, and 1.4.
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Joined: Mar 2004
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Now it sounds like a software issue. Which system and vm versions are you using? you also might need to reintialize the vm.
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