atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems cid

Hi folks.I have a customer with a cics with caller id.However the cid info comes through only after they answer the call.I couldn't find where to program that.I've got a note in my manual that says something about telco feats-is it in lines or terms&sets? Thanks in advance.

This has been discussed many times in the past, you might be more quickly served by doing a 'search'. But, in a nutshell, it only appears immediately on 1 phone if I recall correctly.

CID info comes between 1st and 2nd rings only. If they answer right away or AA picks up on 0 rings you have to adjust it accordingly or tell'em answer on the 2nd ring. If Telco Feature set up as a Name first an CO is not provides name info then number will comes up after you pick up a handset. Change to Number first and test it..

under telco feature>feature assign>show line(input line)>caller ID set:change to yes.

aslo note the line has to ring on that set. and keep what vad60 said in mind also.

Only one phone gets call ID before answering on softwares below 6.1.

A line must also be progrmmed to ring and not just appear.

For the older softwares and lines ringing at a set you must do F811 before answering.

If the line is appear only then do F811 and press the line and choose if to answer it or not.

Thanks guys. I think locg gave me what I need.

I think CI comes to every set that rings on a CICS

Depends on the release.