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Joined: Nov 2005
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I know someone has the answer.
I have been installing a few PRIs lately. How do you get a DID to be busy when it is for a fax. When the fax is in use and a second fax comes in it should be busy. i have tried what I think is everything. I want that second fax call to be busy, but how?
Thanks.
TB
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Joined: Oct 2004
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On the PRI we used to get the telco to only allow one call for that number in the exchange.
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Joined: Dec 2003
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Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
In TARGET programming - there is a setting that says: If busy: A) PrimeSet B) Busy Tone.
Have you tried this setting?
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Nov 2005
Posts: 86
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in lines and target, i optioned busy tone and prime set to itself. i have tried public, i tried private to,
i even tried forward on busy to an ext that does not exist. The carrier is Tpac. I will call them and ask if they have the one call at a time deal.
What I do not understand is when i test call, it rings to the caller, but where is it going? Its not going to the front console.
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Joined: Dec 2003
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Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
Make sure Target Prime set is its own DN. Try setting the DN with only 1 I/C.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Nov 2005
Posts: 86
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Posts: 86 |
i did, in fact,have it set to 1 i/c that was the first setting, then i changed it to none. prime is its own.
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Joined: Mar 2001
Posts: 3,869
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In control sets, did you set the fax extension to itself? In control lines did you set the target line to the fax.
I would bet you have a second call going to the receptionist.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
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in terminals and sets, did you set DND on Busy?
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Joined: Nov 2005
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I did not set anything in control sets or lines. but i will try it.
second ring is not going to recep. it just rings and rings in cyber-somewhere.
Yes, DND is set to busy.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Make sure there is only one I/C assigned. Also, make sure the associated target line is not set to appear and ring. It needs to be set to ring only! Call forward should be off.
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