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Joined: Apr 2009
Posts: 196
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Joined: Apr 2009
Posts: 196 |
Today I installed Call Pilot 150 with customers existing Nortel Modular ICS. We programmed auto attendant to answer all calls. If outside caller needed to speak with "Dr. Jones" the main greeting instructed the caller to press 3. Selector codes were enabled, trees etc.
When testing and pressing 3 the KSU seized an outside line, tried to dial, but then the Nortel System voice said "routing not able to complete", or "incorrect routing", or something to that effect.
All 4 lines are in Line Pool A, no dial 9 programmed. We tried with and without 1+ area code.
Any suggestions??
Thank you.
Telesystems technician
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
You need to program Routing for CP to work with External Forwarding.
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Joined: Sep 2009
Posts: 173
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Joined: Sep 2009
Posts: 173 |
If you have 9 setup for routing, then you simply put 9 in front of the number your wanting to forward the calls to. Must be using routing.
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Joined: Mar 2005
Posts: 245
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Joined: Mar 2005
Posts: 245 |
To build upon what the others said, by default the MICS won't allow you to set 9 as a destination code for your route, because it is using it elsewhere. Dump 9 as the access code for your pool and as the external code before it will allow you to use it with your routing.
NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint
"If I had known it would turn out like this, I would have become a locksmith"
Albert Einstein
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Joined: Feb 2009
Posts: 55
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Joined: Feb 2009
Posts: 55 |
I actually think that you need to change the Supervision on the lines. I think the default is unsupervised and when I changed it to supervised I was able to transfer externally.
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Joined: Jul 2011
Posts: 1
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Joined: Jul 2011
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Check allow Redirect, Setup route 001 to Dial 8 and make sure destination code is set to "any" and in the path 3 make sure it says Pool A.
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