Thanks guys...There are 2 receptionists set up in exactly the same way.....same wireless headset....everything....one has absolutely no problem and one is having the problem....Lisa....the one with the problem loves...wants and needs her headset....she takes extra care to try and make sure she does everything right in charging it and charging it only when it needs it.....I know what your saying about some people don't like headsets but in this case she would be lost without it...she has the headset plugged into a power strip along with just her computer and monitor....on Friday I replaced the power supply and moved the new one away from some lighting in her area....the other woman's headset is also plugged into a power strip but she has a printer and fax machine plugged into it as well yet she has no a single problem....I would think of the 2 she would but doesn't......go figure...I'll let you know if changing and moving the power supply works....Thanks Again guys