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Joined: Feb 2009
Posts: 55
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Joined: Feb 2009
Posts: 55 |
I have been installing Norstar systems for 20 years. I have never seen this happen but I am sure it is something stupid.
I have 1 phone that will not allow Voice call. I have checked the obvious stuff that handsfree answer Y. The phone has the speaker set to Auto. It is a 7316e phone. It seems like I have missed a minor detail that is driving me crazy.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Have you made sure the phone is not faulty? What happens to the call?
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Joined: Feb 2009
Posts: 55
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Member
Joined: Feb 2009
Posts: 55 |
Yep I swaped the Phone with a working set in the next cube. Trouble followed the Ext.
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
You can allow or deny "Voice Call" in programming for each set. What happens when you F66?
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Feb 2009
Posts: 55
Member
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Member
Joined: Feb 2009
Posts: 55 |
When I press my Voice Call button and the Ext # in question it says " No Voice Call " and rings the intercom.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Try manually entering the ext number after hitting the voice call button.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jan 2009
Posts: 854 Likes: 1
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Member
Joined: Jan 2009
Posts: 854 Likes: 1 |
Sounds like they activated the Voice Call Deny feature. Turn that off and I bet it will work.
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Joined: Feb 2009
Posts: 55
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Member
Joined: Feb 2009
Posts: 55 |
I just found the code It is F #88 to turn off Voice Call Deny. Thanks to all that commented
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