web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#149455 08/24/11 05:47 PM
Joined: Dec 2006
Posts: 13
Member
OP Offline
Member
Joined: Dec 2006
Posts: 13
I recently installed seperate PRI's on a BCM 400 Rls 4.0 and on a MICS Rls 7.0. Everything works fine on both except I can't get the operator position to get a 2nd incoming call on the same target line while she is on an existing call from the same target line. The second call does not ring or flash on her phone. I have her phone set up for 5 intercom buttons and the target line is set to "ring only". Shouldn't she be able to get multiple calls on the same target line? My tech support people say yes but can't tell me what's wrong. Help!!

Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

#149456 08/24/11 10:50 PM
Joined: Jun 2006
Posts: 8,732
Likes: 2
Moderator-Nortel, Computers, General
*****
Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,732
Likes: 2
Check your CFB settings.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
#149457 08/25/11 02:30 AM
Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
Offline
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
On operator positions, I always liked to assign the target lines to appear and ring. However, it really shouldn't matter. Like Mooretel said, check your CFB settings. Also, what is happening to the second call from the callers standpoint?


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
#149458 08/25/11 11:38 AM
Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
Offline
Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
You probably have only 1 appearance for the taget line. You should change that to 2 or for an operator, maybe 4-8 depending on how busy she might get. If it is ring only then you also should match the same number of Intercom buttons. If it is A&R then it will take over on the buttons for same number of appearances.


If CON is the opposite of PRO
Then what is the opposite of Progress?
#149459 08/25/11 06:26 PM
Joined: Dec 2006
Posts: 13
Member
OP Offline
Member
Joined: Dec 2006
Posts: 13
Thanks guys for the response. The CFB is set to none. DND on busy is no. After I saw what was happening, I made a second phone in the adjacent copy room ring only also. The second call rings there until the AA picks it up. She can use the Group Pick UP to get it as well. The reason I am using ring only instead of appear & ring is they have too many DID #'s with different target lines assigned to her phone. Multiple appear & ring buttons is not feasible. So I went the ring only to multiple intercom button route. It should work but it doesn't.

#149460 08/26/11 03:58 AM
Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
You can put extra appearances under that set/target line even though its ring only to intercoms no?
Meaning your intercoms will act like appearances since the target itself is not A&P.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




#149461 08/26/11 07:41 AM
Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
Offline
Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
Quote
Originally posted by Curlycord:
You can put extra appearances under that set/target line even though its ring only to intercoms no?
Meaning your intercoms will act like appearances since the target itself is not A&P.
Yes, that is what my post says - 2 above yours.


If CON is the opposite of PRO
Then what is the opposite of Progress?
#149462 08/26/11 10:40 AM
Joined: Dec 2006
Posts: 13
Member
OP Offline
Member
Joined: Dec 2006
Posts: 13
Thanks NTlayoff and Curlycord. I didn't know you had to have multiple appearances on the target line for ring only. I thouht the multiple intercom buttons would do that. I'm sure that's what it is. Thanks again.


Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
1 members (Toner), 144 guests, and 237 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5