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Joined: Nov 2001
Posts: 487 Likes: 1
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Member
Joined: Nov 2001
Posts: 487 Likes: 1 |
Is there any way to call forward a live call off site thru a MICS or a Flash
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Joined: Aug 2004
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Admin
Joined: Aug 2004
Posts: 1,746 Likes: 49 |
I assume you're talking about call transfer, not call forward.
Yes, you can transfer a call to an offsite number as long as you have 4.1 or newer software and (I'm not 100% sure this part is required) program a route and routing code under services.
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
If you have Centrex lines, you can also do a "Link", dial the party to send it to and wait for it to ring (or them to answer), then hang up.
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Joined: Nov 2001
Posts: 487 Likes: 1
Member
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Member
Joined: Nov 2001
Posts: 487 Likes: 1 |
The call is answered by auto attendant, the caller dials an extension and the caller is sent to an, off site, on call tech using a cell phone. I would call the call forward. Can it be done? Thanks
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Its actually a bit of both here. You forward an extension to an external number. When your caller dials the attendant and then dials the extension, that call is forwarded off site via the system using its trunk to trunk transfer feature. Keep in mind for the duration of the call, two trunks are used.
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Joined: Nov 2001
Posts: 487 Likes: 1
Member
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Member
Joined: Nov 2001
Posts: 487 Likes: 1 |
The rev level of the MICS is 1.1 and the call forward feature only prompts for a extension entry. So as Toner said I need a min 4.1 to forward off site?
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
do you have redirect enabled? Yes, you need 4.1.
We have two threads on call forward, from two similar users.. is this you?
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Joined: Nov 2001
Posts: 487 Likes: 1
Member
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Member
Joined: Nov 2001
Posts: 487 Likes: 1 |
Thanks for the info. Looks like the software upgrade involves replacing the T1 cartridge holder or ram module with the a flash style holder to accept the 4.1 flash card and have to reprogram the whole system. I'll use a call diverter with a ATA.
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