|
|
|
|
Joined: Nov 2006
Posts: 179
Member
|
|
Member
Joined: Nov 2006
Posts: 179 |
Question on a 4.0 Mics. Have an issue with calls that are answered by NAM Auto Attendant and callers press 0 for the Operator. If a call is transferred to an extension that is in Do Not Disturb the call will immediately ring back to the Operator or person that transferred the call to that ext.. Is it possible to have those transferred calls drop directly into the voicemail box of the user that is in DND? Thanks
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Aug 2006
Posts: 202
Member
|
|
Member
Joined: Aug 2006
Posts: 202 |
Yes if you program those stations for forward on busy to the voice mail DN. This will send all calls, intercom included to voice mail.
|
|
|
|
|
Joined: Nov 2006
Posts: 179
Member
|
|
Member
Joined: Nov 2006
Posts: 179 |
The problem is that outside calls that are transferred to a phone in Do Not Disturb the call comes back to the extension that transferred it. The goal is to have the call drop into the voicemail box without ringing the phone.
|
|
|
|
|
Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
|
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
We understand your problem, but did you check the CFB programming as Repairtech 70 instructed?
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
|
|
Joined: Nov 2006
Posts: 179
Member
|
|
Member
Joined: Nov 2006
Posts: 179 |
Call forward busy is set to go to the VM ext.
|
|
|
|
|
Joined: Aug 2002
Posts: 1,088 Likes: 2
Member
|
|
Member
Joined: Aug 2002
Posts: 1,088 Likes: 2 |
try Ftr 984 on the phone and see if that works, I don't remember if that code works with a NAM.
|
|
|
|
Forums84
Topics94,526
Posts640,016
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (justbill, BrianS),
261
guests, and
47
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
