atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems BCM 400 Call pilot issue

BCM 400 We had to reset the system. Phones came up, voicemail didn't. I can call someone and leave a message, but can't retrieve. I get 3 different messages. 1 says exit in the screen. 2. The voicemail says exiting the system. 3. sometimes it says unallocated number. I went into the call pilot and all the programming is still there. Is there a way to restart the VM only, or any suggestions would be great.

Hi Shawn,
It sounds like some of the services may not have come back up. You did not mention the software release. Try going into programming and doing a full shut down. When the window says it is ok, power off the BCM. Wait a couple minutes and boot back into service. You can look at the services if you need to and you can use BCM Monitor to "see" what is happening to callers when they access voice mail channels.

Ed

Thanks Ed. We were able to get it to come back to life. There is a way to restart the vm under services. I will send the exact setting to you when I get back to the office

That is a common setting under Services to reboot only the mail.

However you might have a problem with your BFT if problem comes back.....faulty green caps, replaced by blue caps.