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Joined: Jul 2006
Posts: 43
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Member
Joined: Jul 2006
Posts: 43 |
I'm trying to do an offsite transfer through a StarTalk. I have option 1 set up for EXT transfer, OUTGOING (Pool), Pool: 1, Ph: (Phone Number). I've used my cellphone number for a test. I see the system pick up the second line, it dials my number, cellphone rings, but then the system hangs up and says "incorrect route setup or route configuration". Something along those lines. What am I missing? Do I have to setup line redirection in Terminals & Sets for the StarTalk extensions? I read something about that on this forum last night and I'm heading back to the customer today. Thank you for your assistance.
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Joined: Feb 2005
Posts: 1,615
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Member
Joined: Feb 2005
Posts: 1,615 |
Try #XXX-XXXX or #XXX-XXXX#
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Joined: Feb 2009
Posts: 55
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Member
Joined: Feb 2009
Posts: 55 |
I have found that changing the lines from Supervised to unsupervised or vise versa. This has worked for me. Give it a try
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Lines should definitely be supervised!
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Dec 2011
Posts: 68
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Member
Joined: Dec 2011
Posts: 68 |
If working with a voicemail (CallPilot, Flash, etc) it is highly recommended to keep all lines set to Supervised.
On that note, does your line Pool1 require a dialing prefix to grab a line and dial out?
Otherwise Curlycord's suggestion would be mine as well.
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