web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#149884 11/16/11 01:45 AM
Joined: Jul 2006
Posts: 43
Member
OP Offline
Member
Joined: Jul 2006
Posts: 43
I'm trying to do an offsite transfer through a StarTalk. I have option 1 set up for EXT transfer, OUTGOING (Pool), Pool: 1, Ph: (Phone Number). I've used my cellphone number for a test. I see the system pick up the second line, it dials my number, cellphone rings, but then the system hangs up and says "incorrect route setup or route configuration". Something along those lines. What am I missing? Do I have to setup line redirection in Terminals & Sets for the StarTalk extensions? I read something about that on this forum last night and I'm heading back to the customer today. Thank you for your assistance.

Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

#149885 11/16/11 05:49 AM
Joined: Feb 2005
Posts: 1,615
Member
Online Content
Member
Joined: Feb 2005
Posts: 1,615
Try #XXX-XXXX or #XXX-XXXX#


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




#149886 11/21/11 05:48 PM
Joined: Feb 2009
Posts: 55
Member
Offline
Member
Joined: Feb 2009
Posts: 55
I have found that changing the lines from Supervised to unsupervised or vise versa. This has worked for me. Give it a try

#149887 11/21/11 10:23 PM
Joined: Jun 2006
Posts: 8,732
Likes: 2
Moderator-Nortel, Computers, General
*****
Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,732
Likes: 2
Lines should definitely be supervised!


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
#149888 12/11/11 01:27 PM
Joined: Dec 2011
Posts: 68
Member
Offline
Member
Joined: Dec 2011
Posts: 68
If working with a voicemail (CallPilot, Flash, etc) it is highly recommended to keep all lines set to Supervised.

On that note, does your line Pool1 require a dialing prefix to grab a line and dial out?

Otherwise Curlycord's suggestion would be mine as well.


Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,792 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
1 members (Curlycord), 77 guests, and 246 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5