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I have a Norstar with 80+ phones and a Call Pilot 150 with Call Manager software attached. The customer has used this for years to maintain mailboxes and on ocaision change greetings.
The last time I was onsite was a couple of months ago and we changed greetings at that time by have the CM call his ext. and record the greeting. Since then he has tried to re-record the greeting and it will not call his or any ext.
I went out to verify and it does not seem to want to call. I can record the greeting manually by using the phone to get into the greeting section but not using the CM. The customer has CCR turned on and it is much simpilar to record thru the system.
Any ideas?
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Joined: Oct 2005
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By Call Manager do you mean the web interface of the CP?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Sorry, they have the CP 150 hooked up to the network to access it from the IT guys desktop.
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Joined: Oct 2005
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When you type in the IP address in a browser does it connect at all?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Feb 2009
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Marv,
Yes they can connect and do other updates. The only thing that it appears they can not do it record greeting by having the system call a Ext. as they have done in the past.
I believe the customer is going to reboot tomorrow and try it again.
Mark
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A reboot would be the next logical step.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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I would of course verify they are trying to call a valid DN first.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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