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Handset volume #150283 02/10/12 04:14 AM
Joined: Mar 2008 Posts: 250 Montrose Co High Mesa Communications OP Member
OP High Mesa Communications Member Joined: Mar 2008 Posts: 250 Montrose Co	I know I've seen this problem before. The customer's handset volume resets to very low. I changed the default in the system programming to use the phone setting but it is still doing it. Is the phone dying or the port? This is a MICS.

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Re: Handset volume #150284 02/10/12 04:26 AM
Joined: Aug 2004 Posts: 1,630 Likes: 29 Calgary, AB, Canada Toner Admin
Toner Admin Joined: Aug 2004 Posts: 1,630 Likes: 29 Calgary, AB, Canada	It's usually an old model of phone - try switching the phone out for a newer one. Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!

Re: Handset volume #150285 02/10/12 05:08 AM
Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada telemarv Member
telemarv Member Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada	M series must rev 19 or higher. All T series will work properly. Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990

Re: Handset volume #150286 02/13/12 09:07 AM
Joined: Mar 2008 Posts: 250 Montrose Co High Mesa Communications OP Member
OP High Mesa Communications Member Joined: Mar 2008 Posts: 250 Montrose Co	This is an older phone, M7310. It's been working for years. That may be the problem, Years....

Re: Handset volume #150287 02/13/12 09:34 AM
Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA NTlayoff Former Moderator-Nortel
NTlayoff Former Moderator-Nortel Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA	Are you saying that they are able to turn the volume up for a single call and then the next one is low again? Or they pick up the phone and the volume is low and stays low?? If the 2nd one, try switching with a GOOD handset. It could be the handset, or the whole phone. If CON is the opposite of PRO Then what is the opposite of Progress?

Re: Handset volume #150288 02/14/12 03:14 AM
Joined: Mar 2008 Posts: 250 Montrose Co High Mesa Communications OP Member
OP High Mesa Communications Member Joined: Mar 2008 Posts: 250 Montrose Co	NO, They set the volume up then the next call it's back down to nothing. It does not happen with every call usually just a couple times a day.

Re: Handset volume #150289 02/14/12 04:58 AM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	Turn Set relocate Off, switch with another working phone....you will then know if phone or port issue. =---()))))))))---= www.curlycord.com Toronto, Canada

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