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Joined: Nov 2008
Posts: 47
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Member
Joined: Nov 2008
Posts: 47 |
I have a new customer that has a CICS 4x16 Rel 7.1 along with a CP100 Rel 3.1. They have the auto attendant answering all calls. They also have call screening turn on. Recently they started experiancing calls randomley transfering to ext 222 when other extensions were dialed. I had it happen to me once while I was there. What I did notice was I wasn't prompted for my name when it misfired. Also Ext.222 is not the operator. I reset both the phone and vm systems.
Any thought on what could be causing this and how to remedy.
Thanks - Al
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Nortel Phone System Service in Canada
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Joined: Feb 2005
Posts: 1,615
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Joined: Feb 2005
Posts: 1,615 |
Check FNA and FB settings in Capabilities.
Check Prime Line settings
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Joined: Mar 2005
Posts: 245
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Member
Joined: Mar 2005
Posts: 245 |
I have had this happen with a CP100 3.0
I turned out to be a CP system glitch where the CP seemed to multi-pulse the digit two. I had to default and reload the CP to fix my issue
NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint
"If I had known it would turn out like this, I would have become a locksmith"
Albert Einstein
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