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Joined: Nov 2003
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Oh, it gets better. I had a long discussion with the receptionist about the type of headset she preferred, showing her several examples (over-the-ear, behind the neck, over the head). She chose over-the-head.
NOW she doesn't want it and says "it makes me look dorky".
Sigh...
D. Ocean
Miami, FL
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Nortel Phone System Service in Canada
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
[QUOTE]Originally posted by JWRacedog:
[QB] I have hated selling headsets for over twenty years. I don't hate headsets---I hate selling, installing and talking to customers about them. It never ceases to be a frustrating experience for me.
Me, too. I finally came up with a seperate sales contract for headsets. It says that the headset will work for 1 year, barring obvious abuse. Whether it works for you, the customer, is not guaranteed. However, under no circumstances will the customer's money be refunded.
They have to fish the contract out of various headset vendor catalogs, all of whom offer "money back if not satisfied"
I figured out how they can make that guarantee. You have to call for an RMA and/or shipping box, wait for it to arrive, pack it up, ship it via Fedex/UPS/USPS {only one of the above}, and pay the bill for shipping! How many folks just don't want to bother, because it's not worth the time. Whereas, they just call me and I come dancing right to the door because I don't want to loose them as a customer for phone systems!
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Danny, whenever a client buys something that I don't stock, they bought it PERIOD.
I carry two models: wired with quick disconnect and Plantronics CS55 for those that want and can afford wireless. The CS55 offers either over the head with a headband or over the ear.
Anything else they can go elsewhere, buy it, install it and swear at it. Their choice.
In your case, you can refuse to take it back for sanitary reasons. She won't like it but it's a good excuse.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Nov 2003
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Fortunately, she's not the decision maker. I told her it was already bought/paid for by corporate. I opened her desk drawer and put in in there. Problem solved!
D. Ocean
Miami, FL
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