sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems T7406E SLEEP MODE - No Ring

I have a client I swapped out a M7410 for a new T7406E.

The phone is used when the Operator/Reception has to leave her desk. Make coffee, copies, deliver mail etc.
Her T7316 and the T7406e should ring at the same time 24/7

The existing progamming was untouched....I tested all ring and appearances: OK

The handset goes into sleep mode and the client says
it takes two rings to wake up! Now she has 2 rings before it FWDs on. I could lengthen the FWD but they want what they HAD.

Nowhere do I see where you can disable SLEEP.
Is it NORMAL to have it wake on ring AND taking 1-2 rings to fire up the speaker/ringer?

I don't believe it can be disabled...some of the other guys may chime in if it can be. I seem to remember that being a big pain the butt set.

I don't think the older 7406 went to sleep. I think it rang on the first ring. Still have one brand new I think.

Bunnie, does that use that same base as a 7406E?

So I went out there to verify the reports.

(DID's for 3 company Main #'s, A&R on 7316 and 7406)

YEP. 1 sometimes 2 rings before it comes alive.
You would think it was ALWAYS one or two.

That makes it feel like a capacitor is filling up or something.
Defective Handset?
I have seen others "mention" the sleep mode being a problem on the Forums.
I really thought there would be more posts about this,
since it affects call forward to voicemail....2 rings heard vs. 4 rings FWD.

I watched it fail.
SO !!
I Feat 4 the Operator, forward to the 7406e Ext.
Works perfect every time. ??? That doesn't makes sense.

The handset is programmed with A&R and the forwarded call comes in on the correct button.
(DID's for 3 company Main #'s, A&R on 7316 and 7406)
I worried all FWD calls would come in on an ICM button, so she wouldn't know what company was being called, and answer accordingly. Rang in on right button.

Feature 4 working has me scratching my head.
Programming?
Bad handset?

Nope

I am 99% sure I have a new phone and base. I had a whole bunch of stuff that I should have sold off before Paige died but spent years being a caretaker when she broke her hip and did her total knee replacements so a lot of things just never got the attention.

I'm out working with a broken ankle in a walking boot training her son so if you want me to go check I can do that, just PM me.

Who says you can retire?

I just tested it on my T7406e and it rings 1st time, every time, even when in sleep mode. Don't know what to tell you...

So I did a call forward (F4) Rings first time everytime.

That's telling me it's programming.
The lines R&A on the cordless.
Prime to the T7316

It acts like maybe a delayed ring or something.

ANY suggestion?

VM/AA Nights (FYI)

email received & answered. The lines in question are DID lines.

Thanks Moore
I'm heading out there next week with your idea:
Group Ring.

I hope it keeps CID.

I'll follow up.