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Joined: Jul 2010
Posts: 16
Member
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Member
Joined: Jul 2010
Posts: 16 |
Last week I posted my system down issue. Further to that the tech did eventually show up and it turns out they had to replace the whole unit. Now we have the new unit installed, but when I try to load/restore my back up file I get a strange error that I don't know how to troubleshoot.
It just says "Error happened. Failed to extract signature from archive". It seems to happen after all the data is uploaded, at the end of the process. Does anyone know what that means or how to get it to go away and get my backup to work?
Thanks for your time,
Twyla
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
And the tech didn't do this for you? :rolleyes:
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Feb 2005
Posts: 1,615
Member
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Member
Joined: Feb 2005
Posts: 1,615 |
Maybe let us know what system, version and what software etc you speak of?.
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Joined: Jul 2010
Posts: 16
Member
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Member
Joined: Jul 2010
Posts: 16 |
No, the tech didn't do this for us. They left our system at all the default values and of course no one even knows how to program a button ... so I get back from my holiday with a big long list of "can you change" requests.
Current Software Version: 10.0.1.04.138
and a patch was applied: BCM450.R600.SU.System 012.201207-1
Does that help?
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