sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems VB 42050 Station Lock Set Codes

How do I unlocking a handset that can't dial outside lines?

Going to need a little more Info. Mark.
what is the model # of the switch you have?

The switch is a VB 42050
My manual shows a DBS 824 if that helps

Thanks - Mark

Press ON/OFF
Dial 74
Enter code
Press ON/OFF
Station will be unlocked

You must know what the code was that was entered to lock it.

What happens if we do not have the code?
We bought a new Medcial Practice and this is the phone system that came w/ the practice.

Mark

Try this at the ATTEN station
Press ON/OFF
Press CONF
Dial #8
Dial the station number
Try and enter a new 4 digit code
Press HOLD (see if STORE XXXX where XXXX is the new code comes up on the display)
Press the ON/OFF

If it let you enter a new code for that set use it to unlock.

Thanks - The Attendant shows that the code was stored but, the handset still has restricted on the display. Am I doing the correct procedure or is there another procedure for restricting certain calls?

Thanks

Perhaps we have a terminology problem here. Is it possible your set is not "locked" but rather simply restricted from diling out? I'm no Panasonic man, so can't help ya with the particulars but sounds like you may have a Class of Service issue, not a set being locked. Guys, how can he tell if his set is "locked" as opposed to being restrcited?

It looks as though the lockout codes on the system works. I tried to lock and unlock another handset and I was successful. This handset has been "Restricted". According to the manual I would need the unit to be tollrestriction #9. I am unsure of how to reprogram for this??

Ok, lets start from square 1. What happens when you press a line to call out? Is it perhaps set up for dialing 9 to get out. let me know exactly what is happening. You say the handset doesn't work, what if you use the speaker phone.
You can check the Extension COS of a station that works and then give that station the same COS

To do this you would:
At the ATTEN.
ON/OFF
PROG
##
Press desired FF Key(in your case FF3)
FF3 ( 1-24 for port number)# 35# (0-8 for COS)
ON/OFF to end programming

[This message has been edited by dtmf (edited April 09, 2004).]