sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Panasonic Telephones & Systems Caller ID display on custom transfer

I have a KX-TD816 with TV75 system

Incomming calls goto custom 1 and from there to the selected extension. When the extension rings, no caller id is displayed until after answering. Anyway to make the caller id display first? The phones are KX T7236's, the 816 firmware is PA401A60905A.

Thanks

I'll bet whan you answer the call you hear
"you have a call".
You need to have the TVS set up for a blind transfer.
Go into the TVS with the laptop.
1 program, 6 hardware settings, 3 PBX interface parameters, 1 dialing parameters.
Add an "A" to the transfer sequence so it reads FXA
Are you sure there is an A after the P ?
P401A******A would be a version or -1

[This message has been edited by MrGemini (edited May 16, 2005).]

I set all three transfer types to FXA.

When a call is transferred from the custom service, I see the voice mail port # on the phone's display until I pick up the phone.
Then I see the Caller ID info.


[This message has been edited by fpgaguy (edited May 16, 2005).]

Try changing the A to a D

That worked! Thanks!

Except that now when no one answers at a transferred extension, instead of getting that extension's voice mail, you get the custum menu again! I can setup manual FWD-no ans on each telephone, but that does not handle FW-busy and I get the blinking FWD/DND light!

I've had this system for about 7 years and my only real bitch is that it can't seem to handle caller ID when using the auto-attendant or custom menus.

And of course, the VS75 was the most expensive part.

Keep in mind you have an older version 1 system with an older TVS unit.
The 75 was replaced with the 50 which went to a flash rom and started having more SOHO and CID features.
You can set up each extension to forward to voice mail under B/NA, busy/ no answer
Intercom, fwd, 5165 should do it.

[This message has been edited by MrGemini (edited May 17, 2005).]

I just tried that and it seems to work. However, the FWD/DND button blinks while that is in effect.

I am willing to upgrade to the VS50 or 90 or some other newer voice mail unit. Will one of these allow me to see caller ID on the phone while the voice mail unit is ringing the extension and still have the voice mail unit manage the call?

Thanks

It's best to have it set up the way you do now.
The version 1 will not allow changes in the LED of the FWD/DND light. That did not come out until version 4.
A lot of how the call is handled is in the TD 816 version.

I checked my firmware again and it's P401A60905A. Would that be version 4. I recall that I bought a firmware upgrade after I bought the 816. If a newer version of firmware is required, I could get it.