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Joined: Dec 2003
Posts: 7
Member
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Member
Joined: Dec 2003
Posts: 7 |
Ok, I am a newby to this so I plead for your help. I am looking for
the pieces of this puzzle:
I want to setup a call Queue for extensions 102-107
I want the Live attendant to transfer calls to ICD group 401 and then
placed on hold until the next available agent answers.
What do I need to answer ICD-401 and place them on hold and get MOH
until answered.
Do I need DISA, OGM, neither/both?
I can ring the group just fine but I cannot figure what is needed to
answer the group and place the caller on hold until the next agent is
available.
John Berry
Lantex Voice & Data Sysetms
San Diego, CA
Thank you,
John Berry 877-452-6839
Lantex Voice & Data Systems
San Diego Cabling, VOIP, IPBX, & more
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Joined: Oct 2001
Posts: 4,043
Member
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Member
Joined: Oct 2001
Posts: 4,043 |
John, you will need some sort of overflow, either in the form of a DISA or TVS or TVA.
You've got mail.
MrG
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