sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Panasonic KX-T61610 and Optimum Voice (VOIP) Problem

I recently switched my business phone access from Verizon to Optminum Voice (cablevison)which is cable based VOIP, and which includes a voice mail system. My current phone system is a Pana Easa phone 616 and the propietary phones are KX-T61610. When there is a new message on the voice mail, I should be able to pick up any extension and hear a fluttering. stuttering sound for a few seconds alerting me to the new message, but all I hear is the the standard tone no fluttering. I have ruled out any problems with the modem, the wiring or the panasonic box. Problem seems to be with the proprietary phone since if I plug in a standard phone instead of the KX-T61610. I hear the correct noise. Any suggestions? Thanks in advance for any help. JCASEL

do you have to push a button for an outside
call or do you lift the handset and just dial?
you may consider upgrading to a 824 that actually
has vm flashing lights for fsk and stutter
indications.

jcasel, What CWC is saying is that when you pick up a
proprietary phone, make sure your on the CO line and not the intercom.
There is a way to set each phone to go off hook on a CO, if you need it let me know and I'll dig out the
old manuals :rolleyes:
Also as CWC stated, if you haven't thought about upgrading, do so, fast!
MrG

automatic co hunting which is now called idle line pref is intercom 721# then hangup at each extension!

Thanks so much to you and Gemini for your quick replys. When I pick up the handset, I automatically go directly to a line. Nor do I have to dial 9 to get an outside line. I do want to correct one thing from my original post and that is the phone is Model #KX- T7030, but not sure if that makes any difference. If there's no way to correct this annoying problem, any idea how much the "824" goes for? Again, thanks for your help.

Thanks so much to you and Gemini for your quick replys. When I pick up the handset, I automatically go directly to a line. Nor do I have to dial 9 to get an outside line. I do want to correct one thing from my original post and that is the phone is Model #KX- T7030, but not sure if that makes any difference. If there's no way to correct this annoying problem, any idea how much the "824" goes for? Again, thanks for your help.

if the stutter is provided by the voip
box i don't see how you wouldn't be able
to hear it on the line hmmm.you'll have to do
a web search you'll find it for sale.if you are not savay with this stuff go to panasonic's web pagefind the KX-TA 824(very cool product) and put your zip code in for a local dealer they'll hook you right up!

Is the KX-T7030 picking up the right line when you go off hook? Your voicemail maybe on a different line.

Make sure you are picking up the line that the voice mail is on. If not sure try all lines!!!!
If its some weird Hokey Cable telecom problem, changing to 824 may not help. Stutter dial tone should pass any switch. I cant beleive a phone system could REMOVE stutter dial tone a line.
But hey, stranger things have happened.

Just wanted to report back that I had two different tech companies (from Panasonic's web site)come to the office and try to find out why the stutter tone is gone. Both said they have never seen this type of problem and they can not figure how the 616 box could loose the stutter. Last guy thinks maybe the card in the box is damaged maybe from a power outage. Suggests upgarding, although he is bringing another box over to see if the problem is gone. The mystery continues