web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#156205 07/19/06 07:21 AM
Joined: Oct 2005
Posts: 22
Member
OP Offline
Member
Joined: Oct 2005
Posts: 22
need help on voice processing i have 616 connected to it is a kx-tvp50 on ext 115 & ext 116, i need to change somewhat the ogm 2 message how do i do this? when the aa pick up a call the 1st ogm will say "if you know the ext # dial it now, or 1 for directory and 0 for operator" and when you hit 1 another ogm will say " 101 for betilda, 102 for anna and so on" this is the message that i want to change. anyone knows how to do this? help plsss.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#156206 07/19/06 08:14 AM
Joined: Oct 2001
Posts: 4,043
Member
Offline
Member
Joined: Oct 2001
Posts: 4,043
It sounds as though your using custom messaging.
Log into the message managers mailbox.
Press 5-4 and 2 and see if that is the one you want to change. If it is, follow the prompts.
The TVP units are slightly different then the US versions so I may not be right on.
MrG
MrG

#156207 07/19/06 11:47 AM
Joined: May 2004
Posts: 324
Member
Offline
Member
Joined: May 2004
Posts: 324
things to know also

1. to log in
dial v/mail ie 115 or 116
when you hear the v/m answer type #6*998
in the next menu 5-4-1 to change the day message
or 5-4-2 for night (maby if you have a night menu )
or 5-4-3
in fact it can go up to 5-4-99 (dependnt on the installer
the above answer will only change the message it wont change the destination)
ie if your message says for mary dial 5 = to ext 106 but mary has moved to ext 108 then you can change message but the call will still go to 106 when caller dials 5 this is handled by another part of the program
hope this helps


peter doyle
www.novacomms.net

#156208 07/19/06 04:19 PM
Joined: Oct 2005
Posts: 22
Member
OP Offline
Member
Joined: Oct 2005
Posts: 22
Thank you for that info MrGemini and Peter Doyle, when i Tried going to the message manager tried the #6*998 the system is asking for a password, i dont know the password, is there any way around this sir?

#156209 07/20/06 01:34 AM
Joined: Oct 2001
Posts: 4,043
Member
Offline
Member
Joined: Oct 2001
Posts: 4,043
You need to default the system and reprogram from scratch.
MrG

#156210 07/20/06 05:54 AM
Joined: Oct 2005
Posts: 22
Member
OP Offline
Member
Joined: Oct 2005
Posts: 22
oh my god! is that the only way. really i havent installed and programmed a VPS. i was able to do a DISA thanks to you MrG. is it hard to program? what are the things i need because right now the only manual i have for the kx-tvp50 is the basic installation manual, i dont even have the programming guide for the tvp50. can u give me a little info on the things i need to do. really appreciate all the help sir.

#156211 07/20/06 08:10 AM
Joined: May 2004
Posts: 324
Member
Offline
Member
Joined: May 2004
Posts: 324
Gem is Right
if you dont have the password then thats it there is know way around it.it will have to be resetup from scratch.

the first thing your going to need is a pc or laptop
next you will need a 9pin to 9pin null modem cable.the software is hyperterminal.this comes with windows.

have you anyway to get the password?


peter doyle www.novacomms.net

#156212 07/20/06 03:05 PM
Joined: Apr 2006
Posts: 2,039
Member
Offline
Member
Joined: Apr 2006
Posts: 2,039
This link may be helpful to you marco.
https://www.voiceprocessor.info/

But to be honest with you this will be a pretty complicated task if you have no experience with this equipment.

Everyone here will try to help you, we just do not want to get you in over your head.

I'm sending a PM to you also.


Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,708 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 12
TDKs79 8
pvj 4
Who's Online Now
3 members (Curlycord, Yoda, Toner), 143 guests, and 239 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5