sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems kx-tvp50

need help on voice processing i have 616 connected to it is a kx-tvp50 on ext 115 & ext 116, i need to change somewhat the ogm 2 message how do i do this? when the aa pick up a call the 1st ogm will say "if you know the ext # dial it now, or 1 for directory and 0 for operator" and when you hit 1 another ogm will say " 101 for betilda, 102 for anna and so on" this is the message that i want to change. anyone knows how to do this? help plsss.

It sounds as though your using custom messaging.
Log into the message managers mailbox.
Press 5-4 and 2 and see if that is the one you want to change. If it is, follow the prompts.
The TVP units are slightly different then the US versions so I may not be right on.
MrG
MrG

things to know also

1. to log in
dial v/mail ie 115 or 116
when you hear the v/m answer type #6*998
in the next menu 5-4-1 to change the day message
or 5-4-2 for night (maby if you have a night menu )
or 5-4-3
in fact it can go up to 5-4-99 (dependnt on the installer
the above answer will only change the message it wont change the destination)
ie if your message says for mary dial 5 = to ext 106 but mary has moved to ext 108 then you can change message but the call will still go to 106 when caller dials 5 this is handled by another part of the program
hope this helps


peter doyle
www.novacomms.net

Thank you for that info MrGemini and Peter Doyle, when i Tried going to the message manager tried the #6*998 the system is asking for a password, i dont know the password, is there any way around this sir?

You need to default the system and reprogram from scratch.
MrG

oh my god! is that the only way. really i havent installed and programmed a VPS. i was able to do a DISA thanks to you MrG. is it hard to program? what are the things i need because right now the only manual i have for the kx-tvp50 is the basic installation manual, i dont even have the programming guide for the tvp50. can u give me a little info on the things i need to do. really appreciate all the help sir.

Gem is Right
if you dont have the password then thats it there is know way around it.it will have to be resetup from scratch.

the first thing your going to need is a pc or laptop
next you will need a 9pin to 9pin null modem cable.the software is hyperterminal.this comes with windows.

have you anyway to get the password?


peter doyle www.novacomms.net

This link may be helpful to you marco.
https://www.voiceprocessor.info/

But to be honest with you this will be a pretty complicated task if you have no experience with this equipment.

Everyone here will try to help you, we just do not want to get you in over your head.

I'm sending a PM to you also.