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Joined: Oct 2005
Posts: 34
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Joined: Oct 2005
Posts: 34 |
I have been looking for a clear solution all evening and have been unsuccessful. Here is my situation:
KX-TD1232
TVS200 MainDisk 3.03 MainROM 1.01
I have setup an extension to forward all calls to an outside number. This works when the extension is dialed from another internal extension.
When the auto attendant forwards an outside caller to the extension, the caller hears background music for a bit then the attendant comes back on.
I don't see any other CO line access while the caller is on hold.
Please advise.
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924 |
Set call fwd parameters to FXD for all or using alt ext.
A supervised transfer will not go through, a blind xfer will.
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Joined: Oct 2005
Posts: 34
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Joined: Oct 2005
Posts: 34 |
Thanks for the reply. I will let you know how it goes later today.
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Joined: Oct 2005
Posts: 34
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Joined: Oct 2005
Posts: 34 |
Well, I am onsite and still no luck. I set FWXD in both the extension transfer sequence and the alternate extension transfer sequence, and have the same results.
Any other ideas?
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Joined: Oct 2001
Posts: 4,043
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Joined: Oct 2001
Posts: 4,043 |
Take out the w, make it FXD.
You do have CO lines available.
Dial 165 #8 and that extension that is forwarded and see if it calls out.
MrG
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Joined: Oct 2005
Posts: 34
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Joined: Oct 2005
Posts: 34 |
I just came across this web page: https://www.ablecomm.info/howtodoit.htm and it states (towards the bottom of the page) that forwarding to an outside line will work if it is a TVS200-2. I priced one on eBay for about $100. Sounds like money well spent if it will solve the issue. Any opinions on this?
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Joined: Oct 2005
Posts: 34
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Joined: Oct 2005
Posts: 34 |
OK, here is my update....
I have upgraded the tvs200 to a tvs225. The tvs has been intitialized to factory settings but I now get "VPS is not connected to the PBX!" message. Any suggestions?
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
did you do a quicksetup and tell the 225 its connected to a td1232 ?
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Joined: Oct 2005
Posts: 34
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Joined: Oct 2005
Posts: 34 |
yes, I did a quick setup, told it I have a KXTD1232/KX-TA1232 and it says Auto Config executing....
I then get the message "VPS is not connected to the PBX! -- Input Any Key --
I have now reset the phone kx-td1232 to factory defaults and told it what ports the voicemail is on. Same results.
The VMS was seeing the 1232 fine before the HD upgrade....
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
are there 204's in the 225 are they seated
properly . are you pluged into the right
jacks?
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