sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems KX-T7433

I need to change the after hours msg it is incorrect about the time as well,it says we are closed when we are not, but the phone's time is set correctly.

What system model #?
What version?
Is the system on nights?
(Pres the # key while the phone is idle)
What voicemail.
You probably have a KX-TD 816 or 1232 with a TVs but we do need to know.
The 7453 is simply the model # of the phone.
MrG

It is a kx-tvs120 voice processing system, my master phone is a t7433 & the others are all t7425. they are on a D816.

Unless it's a Td816-5 or later the TVS120 will not follow the day/night of the switch.
The Day/Night of the main greetings is set by a schedule in the TVS.
You need to log into the message managers mailbox, 998.
You'll have to listen to the greetings if you don't know what number the greeting is that you want to change. It could be a "company" greeting or it may be a "custom" menu or both.
To check the greetings schedule you'll have to connect to the TVS with a laptop.
If your not familiar with any of this I would strongly suggest you call a Tech.
MrG

I have a desktop dedicated to the TVS120 and have used the hyper terminal a time or two, but after I log in to the managers mailbox what are the steps? The message is a "company" greeting so you are saying it might have to be accessed diffrently than the greetings for the extensions?

it is most likely a custom service menu
you will have to scroll thru and listen

Someone needs to go into HYperterm and see what is playing and when and then MAKE A RECORD OF IT.
Then file multiple copies of that record under telephone or voice mail.
Sample:: Company greeting Play 24/7
Custom menu 1 Day
Custom menu 2 Night

Then, someone needs to look at at the custom menu
record to see where they go, if any where. Also find out if PBX control is possible, if not set up the schedule for day nite operation.


Such as Custom menu 1=
Press 1 to Custom 3
Press 2 to custom 4etc
etc,etc,etc,etc.

Why not have your vendor come out and go over this with you, and then keep up with it.
That way customers will hear a properly composed and executed AA script and not gobble de gook
sillyness.
A word dock, on file, with step by step to record said script is preferable.


:db:

Ok thank you, you have all been helpful. I will most likely do so if my boss approves. Again yhanks to all.