atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Message Waiting Lamps

Hello all, one of my customers has a KX-TD1232 with a KX-TVS50 voicemail. Recently we had to make some changes with the automated attendant and the way the voicemail answers after hours calls. Since these changes none of the message waiting lamps work. These lamps worked before. Any help on getting these working would be greatly appreciated. Thanks

I have the same setup as you in my office and have had this issue before. Did Message Waiting Lamp Status get changed perhaps?

To find that out you can go into the system manager's mailbox 999, press 2 to setup message waiting notification, then press 1 to enable/disable message waiting lamp notification.

Hope this helps some.
Thomas

"Recently we had to make some changes with the automated attendant and the way the voicemail answers after hours calls."

Also, be aware that if you changed your mailbox settings to "always transfer to mailbox", your lights will not light.

I checked in the manager's mailbox 998, it is set up for message waiting lamp enabled. So I do not think that is the issue. But, at night the voicemail is set up to always transfer to mailbox. I think that we have it set up this way so our customer's phones won't ring after they turn on night mode. Is this what you are thinking? Any ideas on a fix?

Thanks for the help!!!

That sounds like the issue. Do the message lights work in the day mode?

No, the message lights do not work in day mode either.

Maybe it would help if we knew a little more about the customer's setup. Does AA answer all the time, or just at night? Any idea how the menus are structured?

In day mode is mailbox set to transfer always to mailbox? Or can you dial out to an extension?

You can call between extensions. During business hours a secretary answers all calls, then transfers the call to the voicemail if the person they are wanting to talk to is out of the office or busy. At night the AA answers afer the second ring, gives "Welcome to the voice mail system" then prompt 1 is played, the recorded message gives serveral extension numbers to dial, extension 108 is used as a general delivery mailbox. Thanks for the help guys.

This is coming back to me because I ran into it in a new customer's in January. They had an old TVS-50 and it has something to do with message waiting notification and it's option 2. You have to turn it on at every extension. I think it's log in, dial 5 2 and turn it on. I don't have my 50 manual with me (and you have to have the CD because it's not on the Pana website anymore) but it was something obscure and simple.

Carl