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Joined: Feb 2008
Posts: 1
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We have had the Kx-T7600 telephone installed along with a hybrid IP-PBX and ACD Report Server, all panasonic brand. The installers have been working on it for weeks with one problem following another.
One thing that I do not like is that I cannot hear myself in the handset when I am on the telephone. Other telephones in the system work fine but the installer tells me that this telephone on this system using a T1 line will not allow you to hear yourself.
This seems so counterintuitive to me since every time I use this telephone, it seems like it isn't working and I am asking the other party if they can hear me.
Does anybody know if what I am being told is indeed the truth?
Frankly I have a feeling that the guy simply can't figure it out and is turning a flaw into a feature.
Really appreciate any help here.
Thanks
bb
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Joined: Jan 2007
Posts: 1,026
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Joined: Jan 2007
Posts: 1,026 |
He is telling the truth. It seems on all PRI and T1 circuits that I am installing these days (all on Panasonic TDA systems)there is no sidetone. There is a documented way to turn it on, but I have yet to do so. I've been unsure of other side effects that may arise, and customers do get used to it.
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Joined: Oct 2007
Posts: 331 Likes: 1
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Joined: Oct 2007
Posts: 331 Likes: 1 |
By default the sidetone is off on T-1's. You need to log into the RS232 port and turn it on.
Kevin
Instructions are just one man's opinion on paper
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
What C5Z said. We discovered this when we put a system in an attorney's (SHUDDER) office. The do a lot of recording of statements and HAD to have good sidetone for the recording device! John C. (Not Garand)
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Nov 2007
Posts: 24
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Joined: Nov 2007
Posts: 24 |
What C5Z said is right. I had used RS232 port and turned side tone off.
There are steps to it and you need Certified Tech to do it.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Just as an aside, I suspect the turned off sidetone is to reduce the distraction from audio echo. I seem to hear a lot of it on T1/PRI equipped systems. And this is not a shot at Panasonic, I think it's due to sloppy programming in the 'cloud' so to speak. Opinions ? And should this comment be moved to the T1/PRI forum. Maybe leaving a copy here as a pointer, sorta. John C. (Not Garand)
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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