|
Joined: Feb 2008
Posts: 1
Member
|
Member
Joined: Feb 2008
Posts: 1 |
We have had the Kx-T7600 telephone installed along with a hybrid IP-PBX and ACD Report Server, all panasonic brand. The installers have been working on it for weeks with one problem following another.
One thing that I do not like is that I cannot hear myself in the handset when I am on the telephone. Other telephones in the system work fine but the installer tells me that this telephone on this system using a T1 line will not allow you to hear yourself.
This seems so counterintuitive to me since every time I use this telephone, it seems like it isn't working and I am asking the other party if they can hear me.
Does anybody know if what I am being told is indeed the truth?
Frankly I have a feeling that the guy simply can't figure it out and is turning a flaw into a feature.
Really appreciate any help here.
Thanks bb
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jan 2007
Posts: 1,026
Member
|
Member
Joined: Jan 2007
Posts: 1,026 |
He is telling the truth. It seems on all PRI and T1 circuits that I am installing these days (all on Panasonic TDA systems)there is no sidetone. There is a documented way to turn it on, but I have yet to do so. I've been unsure of other side effects that may arise, and customers do get used to it.
|
|
|
|
Joined: Oct 2007
Posts: 331 Likes: 1
Member
|
Member
Joined: Oct 2007
Posts: 331 Likes: 1 |
By default the sidetone is off on T-1's. You need to log into the RS232 port and turn it on.
Kevin
Instructions are just one man's opinion on paper
|
|
|
|
Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
|
RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
What C5Z said. We discovered this when we put a system in an attorney's (SHUDDER) office. The do a lot of recording of statements and HAD to have good sidetone for the recording device! John C. (Not Garand)
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
|
|
|
|
Joined: Nov 2007
Posts: 24
Member
|
Member
Joined: Nov 2007
Posts: 24 |
What C5Z said is right. I had used RS232 port and turned side tone off.
There are steps to it and you need Certified Tech to do it.
|
|
|
|
Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
|
RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Just as an aside, I suspect the turned off sidetone is to reduce the distraction from audio echo. I seem to hear a lot of it on T1/PRI equipped systems. And this is not a shot at Panasonic, I think it's due to sloppy programming in the 'cloud' so to speak. Opinions ? And should this comment be moved to the T1/PRI forum. Maybe leaving a copy here as a pointer, sorta. John C. (Not Garand)
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
|
|
|
Forums84
Topics94,543
Posts640,074
Members49,857
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
267
guests, and
35
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|