atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TA824 DISA incoming problem.

when someone calls in on co1 the kx-t7731 co1 light turns on but you can't answer it before the disa comes on. it says "co in use" i have adjusted the "DISA Delayed Answer Time" settings to 12 seconds with no luck. any ideas?

If you have set the line mode to disa and ogm 1 then the call will go directly to that mode and wait until a option is selected or overflow to operator extension.

If you want it to ring first set line mode as ucd with intercept to disa and select ogm for disa.

you need to record an ogm for disa
and I don't do enough of the analog
to know if that ogm card is even in the 8x24

OBT,
MY ONLY OPTIONS UNDER LINE MODE TYPE ARE
NORMAL
DIL
DISA
MODEM
BV
What exactly is UCD?

not sure it applies to usa

UCD must only be in the European units, sorry.

JoJon the ogm/disa cards are extra here,

Jho what exsactly do you want the calls to do when a call comes in.

OBT,
I would like C01 to ring on all of the phones and if no one picks up after lets say 2 calls I would like the DISA to pick up.

If I understand the original question, the DISA is picking up after 12 secs. it's just that none
of the phones ring before that.
If that is the problem then the ringing assignments need to be set for the phones you want to ring. 408 409 and 410 with no delay in 411 412 and 413. also make certain that the ringers are on at the phones.
---------------
MrG

Thank you for the reply.
408,409, and 410 are enabled and 411,412,and 413 are set to immediate. The LED does actually flash but when you press to pickup it say co in use it the stops flashing once the user is in the DISA. The ringer on the station is turned on and rings when the DISA transfers the caller to the phone.

To be honest, there is no intercept ( in uk version) so you would have to put it in to the disa first and then there is no incoming call groups so it could ring one extension at a time if you set up extension group. if you have a answering machine on the last extension it will pick it up. this is a basic unit.
The only way to use Disa is call comes in set AA for 1 for ext 101 ext call rings to that extension if you have smv card Fwd that extension to BV on no answer.

If the USA unit has somthing else to offer, one of the USA techs will let us know.