Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
PBX-KX-TA824 with VM-KX-TVA50 -AA?? #163051 10/20/08 01:33 PM
Joined: Oct 2008
Posts: 3
shackal Offline OP
Member
OP Offline
Member
Joined: Oct 2008
Posts: 3
I setup PBX-KX-TA824 with VM-KX-TVA50 it all works. I do have issue with one thing. We have 4 CO lines coming in. When anyone in the office is in his voicemail checking, people that call from outside do not get busy signal it just sits and rings automatic attend doesn’t pick up. Also when we got someone on CO1 line going thru prompts and in this time someone else calls from outside he doesn’t get AA or VM nothing just rings and rings.
How can I setup VM or PBX to use both of my VM lines (7,15) on ext 165,166?
What is the difference between tva50 and tva100?
If anyone got some idea please let me know
Thank you

Panasonic Equipment and Telephones
Re: PBX-KX-TA824 with VM-KX-TVA50 -AA?? #163052 10/20/08 01:45 PM
Joined: Jan 2005
Posts: 14,907
EV607797 Online Content
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Online Content
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 14,907
Incoming callers are not going to receive a busy signal since the outside lines themselves are not busy; the voice mail ports are simply tied up. Since they are tied up, the incoming calls ring in queue until one of them becomes available to receive a call. This assumes that the hunt group for the voice mail ports are established and set up properly.

The TVA50 can only process two simultaneous calls of any kind, whether inside parties checking messages or outside callers who are calling into the system. It can be expanded to up to six ports, allowing it to process more calls. This requires the addition of expansion cards. Using a two-port system to provide VM and auto attendant services is almost guaranteed to cause problems. It's just too much call volume for a basic setup to handle.

The TVA200 comes out of the box equipped for four ports, but may be expanded to 24 ports. Again, this is through the use of expansion cards. The number of VM/AA ports that you decide to equip will detract from the number of available station ports on the phone system.

Regardless of the voice mail/auto attendant system, the phone system must be configured so that the VM/AA ports are arranged in a hunt group. If the CO lines are only programmed to ring to one of them, then only one call can be answered at a time.


Ed Vaughn, MBSWWYPBX
Re: PBX-KX-TA824 with VM-KX-TVA50 -AA?? #163053 10/20/08 02:11 PM
Joined: Oct 2008
Posts: 3
shackal Offline OP
Member
OP Offline
Member
Joined: Oct 2008
Posts: 3
Thank you for information that clears up some things for me. I do have one more question on hunt group assignment. To be honest I have no clue on this and how to set this up. Right now we got VM1 – 165 and VM2 – 166. When I call to any of this extensions from inside it works nice. How can make AA to work when someone from outside calls? Right now it doesn’t work.
Thank you

Re: PBX-KX-TA824 with VM-KX-TVA50 -AA?? #163054 10/20/08 03:33 PM
Joined: Jan 2007
Posts: 966
kevhawk13 Offline
Member
Offline
Member
Joined: Jan 2007
Posts: 966
I see a problem here... you said how can you get the voicemail to use both of your lines (7&15)? You should be using 7&8 or 15&16, as pairs. It sounds like you've only got one extension port assigned as a voicemail port. You never will get any back up coverage that way.

Re: PBX-KX-TA824 with VM-KX-TVA50 -AA?? #163055 10/21/08 05:08 AM
Joined: Feb 2007
Posts: 2,474
vad60 Offline
Member
Offline
Member
Joined: Feb 2007
Posts: 2,474
In order for AA pick up calls from outside you have to set up calls to ring to that Hunt Group 165 immediately or Overflow to that Group after certain amount of rings. Immediate Rings i comm. 600 range and Overflow somewhere in 100s.

Re: PBX-KX-TA824 with VM-KX-TVA50 -AA?? #163056 10/21/08 06:51 AM
Joined: Jan 2007
Posts: 966
kevhawk13 Offline
Member
Offline
Member
Joined: Jan 2007
Posts: 966
Vad60,
There is no overflow on an 824.

Re: PBX-KX-TA824 with VM-KX-TVA50 -AA?? #163057 10/21/08 10:09 PM
Joined: Feb 2007
Posts: 2,474
vad60 Offline
Member
Offline
Member
Joined: Feb 2007
Posts: 2,474
Kevin,
Probably its another name for it but meaning is the same. I don't do Panasonic much.

Re: PBX-KX-TA824 with VM-KX-TVA50 -AA?? #163058 10/22/08 09:35 AM
Joined: Oct 2008
Posts: 3
shackal Offline OP
Member
OP Offline
Member
Joined: Oct 2008
Posts: 3
Thank you all for the help.


Moderated by  Carl Navarro, OBT 

Search

Most Recent 5 Post
Dterm 80 Blinking Extension
by wetnoodle50 - 02/20/20 08:41 PM
Mitel 3000 programming cable
by Biztel Cuban Okie Tech - 02/20/20 07:24 PM
OXO voicemail busy
by Keyset6 - 02/20/20 01:54 PM
4 Tech Communications
by roldan - 02/19/20 08:49 PM
NEC Cordless Phone Audio Issues
by teldata1 - 02/19/20 08:43 PM
Who's Online Now
34 registered members (Ruben, wetnoodle50, aswipay, Biztel Cuban Okie Tech, jab1780, Yoda, Garbleduser, justbill, Not_sirius, Curlycord, mongo5150, Touch Tone Tommy, STS E, Keyset6, phonemeister, KRRath, mike b, gelehu, Russ Micheli, wmelliott, teletron, jsaad, vicbob, MooreTel, Carl Navarro, R4+Z, erniejoey, Skunky, metelcom, dexman, usedphones, EV607797, newtecky, pvj), 889 guests, and 182 spiders.
Key: Admin, Global Mod, Mod
Popular Topics(Views)
Forum Statistics
Forums94
Topics93,480
Posts634,513
Members49,240
Most Online5,661
May 23rd, 2018
Today's Birthdays
bevcomm21, Ironhedz, Nikola, phone guy bruce, SamsungExpert, Sbarron, Skippie9696
Newest Members
kosta543, wetnoodle50, minion2.0, robmar, EasternOffice Ma
49240 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters(30 Days)
dexman 35
Jeroen 20
Ruben 19
OBT 17
pvj 16
RESPONSIVE WEBSITE DEVELOPMENT
Bluewater Sailing
Become a Patron! https://www.patreon.com/bePatron?u=5256033
Buy one Get one FREE when you use PayPal at checkout! Code T28P
Yealink $39.95 Buy one Get one FREE when you use PayPal on checkout! Code T28P
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners